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July 13, 2010
Hackers infiltrated my virtual life last night around 3am. They broke into my email account and sent the following awkwardly worded message to everyone in my address book:
My Plight!!!I'm writing this with tears in my eyes,my family and I came down here to London, United Kingdom for a short vacation.unfortunately,we were mugged at the park of the hotel where we stayed,all cash and credit card were stolen off us but luckily for us we still have our passports with us.We've been to the Embassy and the Police here but they're not helping issues at all and our flight leaves in few hours from now but we're having problems settling the hotel bills and the hotel manager won't let us leave until we settle the bills. Well I really need your financially assistance..Please, let me know if you can help us out?% Am freaked out at the moment!!%
Gmail is fairly adept at saving addresses, so the message went to, I imagine, everyone I have ever messaged about anything. Customer service lines, craigslist ads I have responded to, the
Research Club blog, prospective bosses at jobs I never got, the law office I used to work at. I don't have an alternate email account any more (Yahoo sensibly deletes you after [x] years), so I have to wait 24 hours for Google to ask me my magic questions and hopefully then I can begin the task of taking back my life.
VARIOUS INTERESTING POINTS ABOUT THIS
1. As far as I know Facebook is not the same company as Google (although it's SO HARD TO KNOW THESE DAYS), so I was a little weirded out that Facebook was hacked as well. Even more upsetting is after I attempted to reset my password (which you cannot do without an email address. Blast!) I think I have been deleted entirely from the network. I am quite upset about that though I'm not really sure why. Why does it bother me? I can just start again. Most of my "friends" really are my friends, they will not be difficult to find.
2. My bank, flickr/yahoo, twitter, this here website and etsy are all okay. There was no (as far as I can tell) virus attached to the message, it was just a pathetic attempt to get funds...somehow. The email didn't really specify how people should go about doing that.
3. I was able to find this out quickly for two reasons:
3a. I have A'non's email account at hand to make sure nothing important happens while he is away at the hippie fair. So I was able to read the plea and examine it for the syntactic eye sore that it is, and note (at least from where I'm sitting) that there was nothing attached.
3b. Because my "smart" phone had a bunch of errors that told me that my Google account had a password problem. It did indeed have a password problem. The problem was the password had been reset by someone who WAS NOT ME.
4. I can't decide what makes me more frustrated: the people who have called to let me know that my email has "probably been hacked", or the people who have called to ask worriedly why I'm in London and if I'm doing okay. I have thanked the former, because I really do appreciate the concern, but I am vaguely insulted that people fell for it. Honestly. If I were in a foreign country and had something bad happen to me, I would deal with it and the carry on. You know. Like I did in Vancouver when
my car window was smashed in and everything was stolen. It sucked, and I needed money, but I did not "with tears in my eyes" email my entire address book with three exclamation points. I did what any sane person would do and called the police. Also my mommy.
4a. I can't reassure many people of this, because most of the people I connect with online are done so primarily via facebook, email or my blog. All the things I do not have access to until (hopefully) tomorrow.
5. Is it weird to feel violated? I think it might be yet I can't stop feeling that way. Technically all the hackers did was create a lot of chaos for me and some confusion for people I know. I had my "identity" stolen in the bank account sense of the phrase, years ago, but I've never had my "identity" as far as my virtual self compromised. It's much more complicated in a way. There is no 1-800 number to call and cancel my existing identity, no sympathetic CSR to assure me that this happens a lot, and that are procedures to fix it. I won't be sent a replacement identity in 5-7 business days. I have to go myself and frantically change all the passwords to all the places I CAN access. I have to think hard about the places I might have missed. And that takes time, and must be done after work, but it's not a crisis. Even though I believe firmly that potential illustration clients are swayed by competent web presence, most web-savy people understand that pleas to have money wired overseas have BOGUS written all over them and will be written off as "bummer she got hacked" rather than "that person is not trust worthy".
So I'm not sure what I'm so upset about. Is it that my morning ritual of coffee and drawing was commandeered by having to do a lot of dreary INTERNET stuff? Is it that I can't double check my work schedule or my self-inflicted art schedule, since both of those live in Google docs? Is it the sad fact that after being able to carry the internet around with my in my pocket I have to abstain from a few select virtual areas for ALMOST ONE WHOLE DAY? Sheesh. I think it's time to take my shoes off and stand in some mud, or feel the difference between redwood bark and douglas fir bark. Something. Something else. Something unrelated to this silly cyber world.
Love,
Maggie, the REAL kumquat.